If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type. No refunds after thirty days. The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no additional shipping or handling charges will be incurred. Please call 800-829-1875 to obtain a RA number prior to returning any products. Packages received without a RA number will be refused. Once you have received your RA number, please write the number next to the shipping label and follow the directions below. Please mail your package in a prepaid, insured, traceable method to the address below. ATTN: RETURNS CREATIVE ACOUSTICS INC. 2419 ATLINTIC AVE RALEIGH N.C. 27604